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Terms and Conditions

Terra Fortis Gozo – Outdoor & Military-Inspired Experiences

Last updated: 19 November 2025

1. General Information

Terra Fortis Gozo (“we”, “us”, “our”) provides outdoor trekking tours, military-inspired experiences, team-building events, and related services on Gozo, Malta. By booking or participating in any of our programs, the customer (“you”, “participant”) agrees to the following Terms & Conditions.

2. Eligibility & Participation

To join our activities, you must:

  • Meet the fitness and safety requirements stated in each course description.
     
  • Be at least 18 years old for the Military Trail & Shooting due to legal and safety restrictions.
     
  • Complete all required forms truthfully (e.g., health questionnaire, liability waiver, ID verification for shooting activities).
     
  • Follow all instructions from our guides, instructors, shooting trainers, and medical staff.
     

We reserve the right to refuse participation if safety risks are identified.

3. Health, Medical & Safety Requirements

Outdoor trekking and shooting activities involve physical effort, uneven terrain, and environmental risks.

By participating, you confirm that:

  • You are physically and mentally fit to join the selected activity.
     
  • You have disclosed relevant health conditions (e.g., heart issues, asthma, injuries).
     
  • You understand that activities may occur in remote areas with limited mobile signal.
     

Our guides and medical staff act according to best practice but cannot guarantee risk-free environments.

4. Pricing, Payment & Booking Confirmation

  • Prices are displayed in EUR (€) and include VAT where applicable.
     
  • Payment is required at the time of booking.
     
  • Bookings are only confirmed after full payment and receipt of confirmation email.
     
  • Prices may change based on season, demand, or special events.
     

For group or corporate events, separate written agreements may apply.

5. Cancellations & Changes (Customer Side)

Single Participants / Public Events

  • Cancellations > 30 days before the event: 80% refund
     
  • Cancellations 14–30 days before event: 50% refund
     
  • Cancellations < 14 days: Non-refundable
     
  • No-show: Non-refundable
     

Transfers

Participants may request to move their booking to another date (subject to availability):

  • Request must be made at least 14 days before the event.
     
  • Only one reschedule allowed per booking.
     

Illness / Injury

Refunds due to illness or injury require official documentation (doctor’s certificate).
We may offer partial refunds or rescheduling at our discretion.

6. Cancellations & Changes (Terra Fortis Side)

We may reschedule or cancel events due to:

  • Severe weather
     
  • Safety risks
     
  • Instructor illness
     
  • Government restrictions
     
  • Shooting range availability (for military courses)
     

If the event is cancelled by us, participants may choose:

  • A full refund, or
     
  • Free rescheduling to another available date
     

We are not responsible for additional costs (flights, ferries, hotels, etc.).

7. Liability

By participating, you acknowledge and agree that:

  • Outdoor and shooting activities carry inherent risks.
     
  • Terra Fortis Gozo, its guides, instructors, and partners are not liable for injuries resulting from non-compliance with instructions or irresponsible behaviour.
     
  • Participants take full responsibility for personal belongings.
     

We maintain appropriate insurance for our operations, but this does not replace personal travel or health insurance.

8. Code of Conduct

Participants must:

  • Follow instructions at all times
     
  • Respect local laws, nature & wildlife
     
  • Refrain from alcohol or drugs during events
     
  • Avoid aggressive, disruptive, or unsafe behaviour
     

We may remove any participant from the event without refund if they endanger others or themselves.

9. Intellectual Property

All content, photos, texts, and training materials on our website and during courses belong to Terra Fortis Gozo and may not be copied, distributed, or used commercially without written consent.

10. Privacy

We follow EU GDPR regulations.
Personal data is used only for booking, safety documentation, and communication.

We do not sell or share your data with external parties except when required by law (e.g., firearms range regulations).

11. Governing Law

These Terms and Conditions are governed by the laws of Malta.
All disputes fall under the jurisdiction of the Maltese courts.

📘 RETURN & REFUND POLICY

Since Terra Fortis offers services, not physical goods, returns are not applicable. Instead, refunds follow the cancellation rules above.

Refund Process

  • Approved refunds are processed within 10 business days via the original payment method.
     
  • Transaction fees (e.g., Stripe, PayPal, GoDaddy Payments) may be deducted and are non-refundable.
     
  • Discount codes cannot be refunded or reused after cancellation.
     

Contact Details

Terra Fortis Gozo
Email: support@terrafortisgozo.com
Location: Mgarr Harbour, Gozo, Malta
Phone/WhatsApp: coming soon

Copyright © 2025 Terra Fortis Gozo - All Rights Reserved.

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